Third-party delivery disputes are a growing pain point for restaurant operators. An order marked as missing, a claim that food never arrived, a chargeback with no clear explanation — these situations cost operators real money, and until now, there was rarely a clean way to fight back.
That changes with our integration with Loop.
What Loop Does
Loop is a dispute management platform built specifically for restaurants. It automates the process of contesting inaccurate chargebacks and refund requests from delivery platforms like Uber Eats — filing disputes, tracking outcomes, and recovering revenue that would otherwise be written off.
How Hellometer Fits In
When a dispute is filed, the strength of your case depends on evidence. Loop now pulls directly from Hellometer's camera footage to provide that evidence.
If a customer claims their order never arrived or was incorrect, Loop can reference timestamped video from your Hellometer cameras to verify what actually happened at the pickup window. Was the bag handed to the driver? Was the order complete? The footage answers those questions with a factual, time-stamped record that delivery platforms can't easily dismiss.
Why This Matters
Operators using third-party delivery platforms lose a significant portion of disputed revenue simply because they have nothing to show. A written denial without supporting evidence rarely wins. Verified camera footage changes the equation entirely.
With Hellometer and Loop working together:
- Disputes are backed by visual proof — timestamped footage tied to the exact order and pickup time
- The process is automated — Loop handles the filing, Hellometer supplies the evidence, no manual review required
- Recovery rates improve — operators get back revenue they were previously absorbing as a cost of doing business
Getting Started
If you're already a Hellometer customer, contact us to enable the Loop integration for your locations. If you're new to Hellometer, schedule a demo to see how our camera platform can support both operations and dispute resolution.