Perfect Your In-Restaurant Experience
Track door-to-dine service times and monitor guest wait times to ensure exceptional in-restaurant experiences every time.
How It Works
Set Up Cameras
Cameras are positioned to cover your entrance, counter, and dining area. Installation takes hours, not days, with zero disruption to service.
AI Detects Guests
Hellometer's vision system identifies when guests enter, approach the counter, receive their order, and sit down — all without any manual input.
Monitor Service Flow
Live dashboards show your current guest count, average wait times, and service speed so managers can adjust staffing and processes on the fly.
Guest Journey Tracking
Hellometer tracks the complete in-restaurant guest journey from the moment they walk through the door. The system detects entry, measures time spent in the queue, records when the order is placed, and logs when food is received — building a full door-to-dine timeline for every visit.
This end-to-end visibility reveals where guests actually spend their time. You may discover that your kitchen is fast but the queue bottlenecks at the register, or that food is ready quickly but sits on the counter too long before being picked up. Without measuring each phase, these issues stay invisible.
All of this happens passively through camera-based detection. Guests are never tracked individually or identified — the system measures flow patterns and timing, not personal information, keeping the experience comfortable and private.
Wait Time Optimization
Long wait times are the number one driver of negative guest experiences in quick-service restaurants. Hellometer gives you real-time visibility into current wait times so your team can react before guests become frustrated.
Configurable threshold alerts notify managers when wait times exceed your standards. If the queue grows past a target length or average wait creeps above your benchmark, the system sends an immediate alert through the dashboard or mobile notification so you can open another register or redirect staff.
Over time, the data reveals staffing patterns that align with actual demand. You can see exactly when your rushes start and end, how long they last, and how many staff you need to keep wait times within your target — replacing guesswork with evidence-based scheduling.
Service Quality Insights
Hellometer compiles your lobby data into trend reports that show how service quality evolves day over day, week over week, and month over month. You can spot gradual improvements from process changes or catch slow regressions before they become systemic.
For multi-location operators, location comparison reports put every store on a level playing field. See which locations consistently deliver fast service and which ones struggle during specific dayparts, then share best practices across your organization.
Actionable weekly and monthly reports are automatically generated and delivered to your inbox. Each report highlights your biggest wins, areas that need attention, and specific recommendations based on the data — so you spend less time analyzing and more time improving.
Shorter wait times
More consistent service
Guest flow visibility
Benchmarked together
Ready to Get Started?
See how Lobby Timer can elevate your dining room service and guest satisfaction.